Web Metrics
Proven Methods for Measuring
Web Site Success
by Jim Sterne

Back to the Book


Chapter One: The Web Is Great: Get Over It, Get on With It

Chapter Two: Measuring Measurement

Chapter Three: Raising the Flag, Convincing the Boss

Chapter Four: Web Measurement Standards

Chapter Five: Sawing Logs

Chapter 6: How Good Are You at Making Noise?

Chapter 7: How Good Are You at Buying Noise?

Chapter 8: Measuring Web Site Performance: - The Need for Speed

Chapter 9 :Calculating The Caliber of Content

Chapter 10: Well-Marked Trails: Measuring Web Site Navigation

Chapter 11: Calculating Conversion

Chapter 12: Maximizing Customer Information: The Personalization Continuum

Chapter 13: Measuring The Value of Online Customer Service

Chapter 14: Field Studies

Chapter 15: Making It Work by Bringing It All Together


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