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Web Metrics   Buy Now
Proven Methods for
Measuring Web Site Success


These are the live links to all the sites mentioned
in the book. Yes, some of them will go bad over time,
but that's the nature of the Internet.

You'll just have to stay tuned for the second edition...

In the meantime, you may want to subscribe to a newsletter
all about e-metrics called Sterne Measures.


Chapter One:
The Web Is Great - Get Over It, Get on With It

Chapter Two:
Measuring Measurement

Chapter Three:
Raising the Flag, Convincing the Boss

Chapter Four:
Web Measurement Standards

Chapter Five:
Sawing Logs

Chapter 6:
How Good Are You at Making Noise?

Chapter 7:
How Good Are You at Buying Noise?

Chapter 8:
Measuring Web Site Performance - The Need for Speed

Chapter 9:
Calculating The Caliber of Content

Chapter 10:
Well-Marked Trails - Measuring Web Site Navigation

Chapter 11:
Calculating Conversion

Chapter 12:
Maximizing Customer Information: The Personalization Continuum

Chapter 13:
Measuring The Value of Online Customer Service

Chapter 14:
Field Studies

Chapter 15:
Making It Work by Bringing It All Together



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