Target Marketing -- Previous Engagements 2001

Sterne Measures
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2002

Thursday, December 5 Web Content Management Conference, Chicago

Five years of really bad Web sites and how to avoid having one
One Hour Keynote

Wednesday, November 27, Customer Service Management, London

Measuring Online Customer Service Success
Half Day, Private Session

Tuesday, November 19 @d:tech New York 2002, New York

When Customers Experience Your Site: How the Internet Changes Your Brand
One Hour Session
Measuring Success-How do you Know Your Site is Paying Off?
One Hour Session
Lightning Round Review of "Your" Web Site
One Hour Session

Monday, October 21 DMA Annual Conference, San Francisco

Measuring Your Success Online: Determining Whether
Your Web Site is Performing to Your Goals
75-Minute Session

Thursday, October 3, Internet World, New York

Web Marketing Mastery Forum Full Day Seminar
The 17 Silver Bullets You Can Implement in Two Days
The 15 Minute Web Site Assault
Web Strategy Workshop
Five Years of Really Bad Web Sites
- And How to Avoid Having One
Answers to Your Hardest Web Marketing Questions

Wednesday, October 2, Internet World, New York

Prove It: Substantiating, Confirming and Validating the Value of Your Web Site
One Hour Session

Monday, September 23 ICSAnet 2002, Chicago

Measuring Web-Based Customer Service Success
75-Minute Session

Monday - Wednesday, June 24 - 26, E-Metrics Summit, Santa Barbara

An Executive Forum on Measuring Web Success
Two Day Conference

Thursday, June 20 @D:TECH, Los Angeles

Understanding & Measuring the Consumer Experience Online
One Hour Session

Tuesday, June 4 Internet World, Berlin

Customer Relationship Management as a Company-Wide Strategy
Half Day Session

Monday & Tuesday May 20 & 21, Oxford University, UK

Online Marketing of Seminars, Courses & Conferences
Two Day Course

Thursday, May 16, Keylime Software, Online

Measuring Your Web Success
One Hour Webinar

Tuesday, May 14, eBusiness Association, Rochester NY

Taking The Measure of Your Web Site
One Hour Presentation

Friday, April 26, Internet World, Los Angeles

Eight Ways to a Great Customer Service Web Site
One Hour Session

Thursday, April 25, Internet World, Los Angeles

Web Marketing Mastery Forum
Full Day Seminar
The 17 Silver Bullets You Can Implement in Two Days
The 15 Minute Web Site Assault
Web Strategy Workshop
Five Years of Really Bad Web Sites
- And How to Avoid Having One
Answers to Your Hardest Web Marketing Questions

Tuesday, April 16 Help Desk Institute Conference, Orlando, FL

Just How Wonderful Is the Web?
One Hour Session

Sunday, April 14 Help Desk Institute Conference, Orlando, FL

Seven Silver Bullets of Online Customer Service Success
Full Day Seminar

Thursday, April 4 MIT, Sloan School, Cambridge, MA

E-Loyalty - Keeping Customers Happy & Knowing How Happy They Are
One Hour Presentation

Wednesday, February 27 Banter Webinare, Online

Delivering on the Promise of Web-based Self Help
One Hour Presentation - via the Web

Thursday, January 31 CRM Summit, London

Managing the Customer Experience
One Hour Presentation - via satellite

Since 1994, Jim Sterne has been appearing all over the world. You can also see where he went and the subjects he covered in 1995, 1996, 1997, 1998, 1999, 2000, 2001, 2002, 2003, 2004, 2005, 2006 and 2007

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