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Customer Interface: Minding the Mail

Overwhelmed by incoming e-mail messages? Learn how to manage the deluge with a combination of tools and techniques. The roads to overcoming e-mail stage fright are fairly straightforward: filter, rank, capture, answer and, if you can, keep the human touch.

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Help Me If You Can

Gathering, analyzing and acting on customer information is an enormous task. There are no classes you can take on how to build a 21st century marketing powerhouse. Fortunately, you don’t have to do it alone.

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