Previous Events 2002


Thursday, December 5
Web Content Management Conference, Chicago

Five years of really bad Web sites and how to avoid having one
One Hour Keynote


Wednesday, November 27
Customer Service Management, London

Measuring Online Customer Service Success
Half Day, Private Session


Tuesday, November 19
@d:tech
New York 2002, New York

When Customers Experience Your Site: How the Internet Changes Your Brand
One Hour Session

Measuring Success-How do you Know Your Site is Paying Off?
One Hour Session

Lightning Round Review of “Your” Web Site
One Hour Session


Monday, October 21
DMA
Annual Conference, San Francisco

Measuring Your Success Online: Determining Whether Your Web Site is Performing to Your Goals
75-Minute Session


Thursday, October 3
Internet World, New York

Web Marketing Mastery Forum

Full Day Seminar:
The 17 Silver Bullets You Can Implement in Two Days
The 15 Minute Web Site Assault
Web Strategy Workshop
Five Years of Really Bad Web Sites – And How to Avoid Having One
Answers to Your Hardest Web Marketing Questions


Wednesday, October 2
Internet World, New York

Prove It: Substantiating, Confirming and Validating the Value of Your Web Site
One Hour Session


Monday, September 23
ICSAnet 2002, Chicago

Measuring Web-Based Customer Service Success
75-Minute Session


Monday – Wednesday, June 24 – 26
E-Metrics Summit, Santa Barbara

An Executive Forum on Measuring Web Success
Two Day Conference


Thursday, June 20
@D:TECH, Los Angeles

Understanding & Measuring the Consumer Experience Online
One Hour Session


Tuesday, June 4
Internet World, Berlin

Customer Relationship Management as a Company-Wide Strategy
Half Day Session


Monday & Tuesday May 20 & 21
Oxford University, UK

Online Marketing of Seminars, Courses & Conferences
Two Day Course


Thursday, May 16
Keylime Software, Online

Measuring Your Web Success
One Hour Webinar


Tuesday, May 14
eBusiness Association, Rochester NY

Taking The Measure of Your Web Site
One Hour Presentation


Friday, April 26
Internet World, Los Angeles

Eight Ways to a Great Customer Service Web Site
One Hour Session


Thursday, April 25
Internet World, Los Angeles
Web Marketing Mastery Forum

Full Day Seminar:
The 17 Silver Bullets You Can Implement in Two Days
The 15 Minute Web Site Assault
Web Strategy Workshop
Five Years of Really Bad Web Sites – And How to Avoid Having One
Answers to Your Hardest Web Marketing Questions


Tuesday, April 16
Help Desk Institute Conference, Orlando, FL

Just How Wonderful Is the Web?
One Hour Session


Sunday, April 14
Help Desk Institute Conference, Orlando, FL

Seven Silver Bullets of Online Customer Service Success
Full Day Seminar


Thursday, April 4
MIT, Sloan School
, Cambridge, MA

E-Loyalty – Keeping Customers Happy & Knowing How Happy They Are
One Hour Presentation


Wednesday, February 27
Banter Webinar, Online

Delivering on the Promise of Web-based Self Help
One Hour Presentation – via the Web


Thursday, January 31
CRM Summit, London

Managing the Customer Experience
One Hour Presentation – via satellite


Archived Events

Jim Sterne has appeared all over the world. You can also see where he went and the subjects he’s covered since:

1994 | 1995 | 1996 | 1997 | 1998 | 1999 | 2000 | 2001 | 2002 | 2003
2004 | 2005 | 2006 | 2007 | 2008 | 2009 | 2010 | 2011 | 2012 | 2013
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